Emergency 911

DexterVOIP provides all new members Enhanced 911 service at no extra charge. DexterVOIP was the first VoIP company to provide Enhanced 911 as an automatic benefit with any service plan. The safety of our members is important, and we have built a network that supports the most sophisticated 911 technology currently available to the VoIP industry.

With Enhanced 911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives the name, address, and origination phone number of the caller. With this service, the caller does not need to verbally give their location to the operator.

While Enhanced 911 is the most advanced form of Emergency Dialing Service available, there are some limitations when it is provided by a VoIP provider such as DexterMO Internet. Therefore, you should always have an alternative means of accessing emergency service.

LIMITATIONS OF DexterVOIP 911 SERVICE:

• DexterVOIP service is only available in areas where E911 service can be provided to new customers.
• DexterVOIP 911 service will not function if your equipment is not configured properly or if your DexterVOIP Service is not functioning for any reason. This includes a broadband or electrical power outage or if your broadband, ISP, or DexterVOIP Service is suspended or terminated. In addition, in the event of a local disaster, there is a greater possibility that a DexterVOIP 911 call will produce a busy signal, fail to be completed, or experience long connection times due to network congestion.
• DexterVOIP 911 service will not function properly for up to 30 days after you are able to make outbound calls with your service. Because of the time it takes to properly update the 911 emergency databases, your 911 service may not be available immediately. In most cases, your 911 service should function properly soon after you activate your DexterVOIP Service, but in some cases it could take up to 30 days to ensure that 911 calls are being routed with the correct address information to the emergency dispatch center that serves your location. During this period, you may have to have to provide your name and address information to the emergency operator who answers a 911 call.
• You must select a Household (primary) Number that is associated with your Service Address otherwise E911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to DexterMO Internet. E911 must be available in your area for DexterVOIP to offer you service.
• If you move or intend to use your DexterVOIP Service away from the geographic location you have registered with Dexter VOIP you must update your account with your new location. You may change your Service Address by contacting DexterVOIP Member Services at 1-800-786-0132. Since it may take several days or more to properly update the 911 emergency databases, you should NOT rely on DexterVOIP service for 911 emergency dialing if you are using the service when you are temporarily traveling.

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